Package Holiday Booking Conditions

Your Contract is with Able Can Consultancy Ltd – a member of ABTA

  • Able Can Consultancy Ltd is Registered in England company. Registration number: 6852844
  • ABTA Number Y6150
  • ATOL Holder Licence number: 10308

1.  Your Holiday Contract

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms and conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. [If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel].

2. Your Financial Protection

We provide full financial protection for our package holidays.

For flight based holidays this is through our Air travel Organiser’s Licence number [10308].  When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or suitable alternative). In some cases, where we aren’t able to do so for reasons on insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer if applicable). If we are unable the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).  You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

3. ABTA

We are a member of ABTA, membership number Y615. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.  We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount of arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com

4. Your Holiday Price

We reserve the right to alter the prices of any holiday shown on our brochure. You will be advised of the current price of the holiday that you wish to book before your contract  is confirmed. When you make a booking  for your holiday you must pay a deposit of 20% of the cost of your holiday. The balance of the price on your travel arrangements must be paid at least 10 weeks before your departure. If the deposit and or the balance is not paid in time, we shall cancel your travel  arrangements. If the balance is not paid in time we shall retain your deposit.

The price of your holiday is fully guaranteed and will not be subject to any surcharges.

5. If You Change Your Booking

If after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not be always possible. Any request for changes must be made in writing from the person who made the booking. You will be asked to pay an administration fees of £20 and any further cost we incur in making these alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note : Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

6. If You Cancel Your Holiday

You or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

Period Before Departure

More than

60 days deposit only |45 days 25% | 30 days 50% |15 days 75% |1-15 days 100%.

7. If We Change or Cancel Your Holiday

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes if we make major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). These options don’t apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, changes of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be  subject to change.

Cancellation We will not cancel your travel arrangements less than [4] weeks before your departure date, except for reasons of force majeure or failure by you to pay final balance. We cancel your holiday before this date if, e.g., the minimum number of clients is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).

Insurance If we cancel or make a major change and you accept a refund, we will consider an appropriate refund of your travel insurance premium if you show that you are unable to transfer or reuse policy.

Compensation If we cancel or make major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

If WE CANCEL OR MAKE A MAJOR CHANGE TO YOUR HOLIDAY

Period Before Departure in which we notify you.

60-69 days  £10.00 | 45-59 days £20.00 |30-44 days £30.00 | 7-29 days £40.00 | less than 7 days £50.00.

Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activities and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

8. If You Have A Complaint

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our customer service department at [Able Can, 118 Piccadilly, London W1J 7NW] giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services as well as to our representative without delay and complete a report form  whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may effect your rights under this contract. Please also see clause 3 on above ABAT.

9. Our Liability to You

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers; even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum  of [       ] times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

(a) the contractual terms of the companies that provide the transportation for your travel arrangement. These terms are  incorporated into this contract; and (b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport contractual terms, or the international conventions us. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds an/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund an/or compensation from is set out in clause 7. If any payments are due to you from us, any payment made to you by the airline will  be deducted. NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

10. Prompt Assistance in Resort

If the contract we have with you is not performed or improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer injury or another material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

11. Passport Visa And Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with relevant embassies and or consulates. We do not accept any responsibility if you can not travel because you have not complied with any passport, visa or immigration requirements.

12. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangement. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on date of its return flight.

Please also read our Flight Booking Terms and Conditions page.